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Orders & Returns


(Please refer to our Terms and conditions for our full ordering information.)

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order.   We will confirm our acceptance to you by sending you an e-mail (Dispatch Confirmation).

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

We aim to deliver all goods within 7 working days and understand the time pressures constrains implemented by the season and will try our best to work within these.



(Please refer to our Terms and conditions for our full returns & cancelation information.)

Our returns and cancellation policy outlines all the deferent options available for cancellation, returns and faulty products.  Our basic returns policy is 14 days from the delivery of the product.


Contact details

Email: customersupport@realtreesolutions.com

Phone: 01455 299888

Address: Real Tree Solutions, New Farm, Ashby Rd, Cadeby, Nuneaton, Warwickshire CV13 0BD

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